- I am a member of your dealer network and a customer of mine
has dropped off a product for repair. What is the procedure for getting this
product to you?
- You may send the appliances to us with a carrier of your
choice or you may deliver them to us in person. You can also give them to one
of our representatives. We do not collect repairs. All appliances must be
presented to us:
- in proper
outer and inner packaging.
- Accompanied by
a fault description.
- 1 appliance per package. Under no circumstances more than
one appliance in one box.
- We reserve the right to refuse shipments if these conditions
are not met.
- RMA numbers are not required. We will arrange transport to
send the repaired unit back to you.
- I am a member of your dealer network. What are the
conditions for taking back a procuct?
- We only take back
products if:
- It concerns
current models (no end-of-life / old models)
- The products
are unopened and in the original packaging
- You can show
us an original purchase invoice from Transtel
- In agreement
with the representative.
- The procedure for getting the products to us is the same as
for repairs: send them with the transporter of your choice or give them to a
representative.
- All irregularities
in deliveries (defects, damaged packages, colour changes, etc.) must be
reported to us in writing within 24 hours. If you receive a delivery with
visible damage, please note this on the delivery note of the driver. Send us
pictures of the damaged boxes as soon as possible.
- I am a member of your dealer network and have received a
shipment that does not correspond to the delivery note or contains damaged
boxes. What should I do?
- All irregularities
in deliveries (defects, damaged packages, colour changes, etc.) must be
reported to us immediately. If you receive a delivery with visible damage,
please note this on the delivery note of the driver. Send us pictures of the
damaged boxes as soon as possible. If this is not done, Transtel is not responsible for
the irregularities.